Important Information
The ParentPatrol service consists of two parts:
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Your ParentPatrol service account:
- This is the account where you will view all the information collected from devices (phones, tablets, etc.). You can register and log into your account in the following ways:
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ParentPatrol TDA data collection app:
- This app needs to be installed on the device (phone, tablet, etc.) from which you need to collect data.
- You will receive the link to this app after registering in your personal account and adding a new device. Just follow the instructions provided by our service.
- Without this app, the service will not work.
- The app only works on Android devices (iPhone is not supported).
- Install the app strictly according to our provided instructions. If you are unable to install it yourself, seek help from familiar IT specialists.
Important: The ParentPatrol support service DOES NOT assist with the installation and setup of the ParentPatrol TDA app. You must do this yourself, either with the help of your technical specialists or with the help of our partners who recommended our service to you.
Recommendations for Choosing a Tracked Device
- Any phone or tablet with internet access and Android 6 or higher (iPhone is not supported) will work.
- We do not give advice on choosing a specific phone model, but there are usually no issues with flagships.
- Use the "Trial Period" to understand how well our service suits you.
Installation
Creating and Setting Up an Account:
Step 1: Creating an Account
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Registration:
- Install the mobile app for Android via Google Play Market. The app name: ParentPatrol.
- Or go to the website my.parentpatrol.net and click the “Create a new account” button. If you are accessing from a phone (iPhone, HarmonyOS, Android), you will be prompted to add a shortcut to your home screen. This is identical to installing a mobile app via the market.
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Email Confirmation:
- This step may be skipped if you used Google or AppleID login.
- During the registration process, a verification code will be sent to your email address. Copy this code and enter it in the confirmation form.
- If the email takes too long to arrive, check the “Spam” folder.
Step 2: Logging into Your Account
- Login:
- Open the ParentPatrol mobile app or go to the website my.parentpatrol.net.
- Enter your Email and password used during registration, and click the “Login” button.
- If login fails, check the correctness of steps 1 and 2.
Step 3: Adding a Device
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New Device Setup Wizard:
- The new device setup wizard will start on the main screen of your account. If you closed it, click the “Add Device” button.
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Device Name:
- Enter the device name and click the “Continue” button. This will help you distinguish between devices if you have several.
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Installation Instructions:
- You will see the instructions, a link to download ParentPatrol TDA, and a QR code.
- Follow the next steps on the device (phone, tablet, etc.) from which you want to receive data in your account.
- If you accidentally closed the section with the QR code, go to the “My Devices” section in your account, click on the desired device, and click “Device Binding, App Installation”.
Instructions for Installing the App on the Tracked Device
Attention: Do not start the installation until you have completed the step "Creating and Setting Up an Account", step 3 "Adding a Device". Some menu items in the instructions may differ from the menu items on the tracked device. Look for similar ones in meaning.
Steps for Installing ParentPatrol TDA:
These steps will help you install and set up the ParentPatrol TDA app on the tracked device, ensuring its proper operation and data transmission. Watch this video tutorial as an example. The instructions described below take precedence over the video tutorial.
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Device Preparation:
- Open the Play Store (Google Play) on the monitored device.
- Go to Menu (user icon) → Play Protect → Settings.
- Turn off the "Scan apps with Play Protect" option to avoid potential data transmission issues.
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Downloading the App:
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Installing the App:
- Find the downloaded file on the device and launch it. Use a file manager to locate files. If you cannot find a pre-installed file manager, install the ES Files app.
- If the device warns about an app from an unverified source, allow the installation of apps from such sources.
- If Google Play Store protection triggers and a warning appears, find the option to continue the installation. After installation, you may receive a notification about a "potentially harmful app". Tap the notification and select "Do not remove the app".
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App Configuration:
- Open the installed "ParentPatrol TDA" app.
- Follow the setup wizard instructions and grant all requested permissions. This is very important. Otherwise, data from the device will not be sent to your account.
- At the "Accessibility" permission request stage, watch this video (English, YouTube) for instructions on granting this permission on Android 13+. You can also search the internet for instructions specific to your device model.
- If any permissions are not granted, some app functions may not work.
- You can request permissions again in the "ParentPatrol TDA" settings after the setup wizard is completed.
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Completing the Setup:
- At the end of the setup, point the camera at the QR code (see instructions for obtaining the QR code in the "Creating and Setting Up an Account" → Step 3 → Item 3 section).
- After scanning the QR code, the device will be linked to your account, and data collection settings will appear on the screen. Simply close this screen, and data will start flowing into your account. The trial period is activated automatically.
- All data collection settings are already set to recommended defaults.
- If you did not grant any permissions in step 4, you can request them again in the "ParentPatrol TDA" app settings.
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Checking installed apps on the monitored device
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Optimizer app:
- Make sure that there is no optimizer app installed on the monitored device that clears the phone's memory.
- If such an app is present, find the exceptions list in its settings and add "ParentPatrol TDA" to it.
- To get instructions on adding exceptions for a specific optimizer app, search the internet.
- Important: If "ParentPatrol TDA" is not added to the exceptions, the optimizer app will interrupt its operation, and data will not be sent to your account.
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Antivirus app:
- Make sure that there is no antivirus app installed on the monitored device.
- If such an app is present, find the exceptions list in its settings and add "ParentPatrol TDA" to it.
- To get instructions on adding exceptions for a specific antivirus app, search the internet.
- Important: If "ParentPatrol TDA" is not added to the exceptions, the antivirus app will interrupt its operation, and data will not be sent to your account.
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Allow background operation:
- On the monitored device, go to " Settings" → "Apps" → Select "ParentPatrol TDA" → "Suspend work when inactive" → Turn off.
- If you do not find the corresponding item on your device, try finding the instructions on the internet. Enter a query like: "How to allow background operation for the app on [your device model]", for example, "How to allow background operation for the app on Huawei P20".
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Disable battery optimization for the app:
- On the monitored device, go to " Settings" → "Apps" → Select "ParentPatrol TDA" → "Battery" → "No restrictions".
- If you do not find the corresponding item on your device, try finding the instructions on the internet. Enter a query like: "How to disable battery optimization for the app on [your device model]", for example, "How to disable battery optimization for the app on Huawei P20".
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Internet settings
Goal: Disable data restrictions and allow roaming for virtual operators. This is necessary for the correct transmission of data to your personal account.
If you encounter difficulties, refer to the last section of this guide.
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Disable data restrictions:
- On the monitored device, go to: "Settings" → "Network & internet" → "Data Saver".
- Go to "Unrestricted data".
- Find "ParentPatrol TDA" and enable the corresponding toggle.
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Allow mobile data and Wi-Fi:
- On the monitored device, go to: "Settings" → "Apps".
- Select "ParentPatrol TDA".
- Go to "Mobile data & Wi-Fi".
- Enable the toggles for:
- "Unrestricted data usage".
- "Background data".
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Find additional instructions:
- If you do not find the specified items on your device, search for instructions on the internet.
- Enter a query like: "How to disable data saver mode for the app on [your device model]" (for example, "How to disable data saver mode for the app on Huawei P20").
- Find the data saver or roaming settings. There should be an exception setting next to them. Allow "ParentPatrol TDA" to use roaming and disable all traffic-related restrictions.
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Autostart settings
Goal: Allow autostart. This option is not available on all devices. You need to check if this setting is available on the monitored device.
- On the monitored device, go to: "Settings" → "Apps"
- Find "ParentPatrol TDA"
- Find the "Autostart" option and enable the corresponding toggle.
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Notification settings
- On the monitored device, go to: "Settings" → "Apps"
- Find "ParentPatrol TDA"
- Find the "Notifications" option and enable or disable the corresponding toggle.
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Personalized Settings
Objective: Perform personalized configuration of the tracked device to ensure that the "ParentPatrol TDA" app operates smoothly and does not conflict with the device manufacturer's system services.
These instructions are mandatory. Instructions vary for each manufacturer.
